Returns & Refunds
One platform-wide policy for every Fastmov-powered store. FastMov TECH LLC handles your return — not the creator who shared a link.
Applies to all stores
Every Fastmov-powered niche storefront uses this returns policy. The store you bought from may link here as “Returns” in the footer — the rules are the same.
How to start a return
Four steps — most requests get a reply within one business day.
Email support
Send your order number and reason to support@fastmov.io. Include photos for damage or wrong-item claims.
Get approval & instructions
We confirm eligibility and send return instructions or a prepaid label when applicable.
Ship within 7 days
Use the method we provide. Keep your tracking number until the refund lands.
Receive your refund
Credited to your original payment method after inspection — typically 5–10 business days.
What’s eligible
Unless the product page says otherwise — check there first for final-sale items.
Usually eligible
- Unopened or gently unused goods in sellable condition
- Manufacturing defects reported in time
- Wrong item or carrier damage (report within 48 hrs)
Usually not eligible
- Final-sale items marked on the product page
- Opened hygiene-sensitive products (unless defective)
- Damage from misuse or missing parts
- Requests after the return window (except where law requires)
Refund timing & amounts
What happens after we receive your package.
| Situation | What to expect |
|---|---|
| Standard return | Full refund to original payment method in 5–10 business days after inspection |
| Change of mind | Return shipping may be deducted from refund where disclosed at approval |
| Defective / wrong item | Free return label when applicable; full refund or replacement |
| Partial / damaged return | Partial refund based on item condition |
Your bank or card issuer may take extra time to show the credit.
Common questions
Is this the same policy on every store?
Can I return to the creator who promoted the store?
Can I exchange instead of refund?
My item arrived damaged — what do I do?
Are shipping fees refunded?
Need help?
Include your order number and shipping ZIP for the fastest response.
Reply to your order confirmation email or contact buyer support directly.
Email support@fastmov.ioView complete legal wording
This policy applies to all purchases on Fastmov niche storefronts. FastMov TECH LLC is the Merchant of Record on every checkout.
1. Who handles returns
Fastmov operates checkout, fulfillment coordination, returns, and refunds. Do not send returns to creators.
2. Return window
14 days from delivery unless product page states otherwise. Delivery date from carrier tracking.
3. Eligibility
Unused resalable goods; defects in window. Excludes final sale, opened hygiene items, misuse damage.
4. Process
Email support, receive instructions, ship within 7 days of approval, refund after inspection.
5. Refunds
Original payment method; 5–10 business days typical. Partial refunds for incomplete returns.
6. Exchanges & damage
Exchanges when stock allows. Damage claims within 48 hours with photos.